Effective Date: Jan-30-2026
Express Resolution Services (“we,” “us,” or “our”) operates the website
1. Information We Collect
We collect information that you voluntarily provide to us when you fill out forms on our Site, including:
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Contact Information: Name, email address, and phone number.
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Financial Information: Student debt amount and loan history (used to assess your eligibility for federal programs).
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Communication Preferences: Consent for SMS and email marketing.
2. How We Use Your Information
We use the information we collect to:
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Assess your eligibility for student loan repayment or forgiveness programs.
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Provide document preparation and processing services.
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Communicate with you regarding your case or inquiry.
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Send marketing communications, including SMS and emails (where consent is provided).
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Improve our website and customer service.
3. SMS and Mobile Communication
By providing your phone number and checking the consent box on our forms, you agree to receive SMS messages from Express Resolution Services / Express Solutions.
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Usage: Messages may relate to customer care, marketing, or conversational business updates.
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Frequency: Message frequency varies.
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Opt-Out: You may opt-out at any time by replying STOP to any text message. For assistance, reply HELP.
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Data Rates: Standard message and data rates may apply.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
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Service Providers: With trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.
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Legal Compliance: When required by law or to protect our rights, property, or safety.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use “cookies” to enhance user experience. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.
7. Third-Party Links
Our website may contain links to government sites (such as the Department of Education) or other third-party websites. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
8. Your Rights (California Privacy Rights)
As we are located in Costa Mesa, CA, California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of their personal data. To exercise these rights, please contact us using the information below.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We encourage users to frequently check this page for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Express Resolution Services
3200 Park Center Dr, Floor 14
Costa Mesa, CA 92626